Alteryou Hair - Price Difference of Density or Length
This Product Can Not Be Returned Or Exchanged, Pls Pay Attention To This Before Purchasing.If necessary, please contact our customer service.
HERE ARE SOME FAQ IN REGARDS TO OUR EXCHANGE & REFUND POLICY:
1.How do I make an exchange/return?
2.What is the exchange/return period?
3.Do I have to pay for the shipping of my return?
4.May I return my Alteryou Hair without contacting you?
5.When will I receive my exchange/refund?
6.How may I contact you?
DETAILS AS BELOW:
1. HOW DO I MAKE AN EXCHANGE/RETURN?
Easy: e-mail us at email@example.com and let us know your order number. We will then provide you with instructions and a return address to ship your set back.
Kindly Reminder: All items must be returned in its original, factory condition, (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut. All returned items will be inspected to see if you have the qualify for an exchange/refund.
Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
2. WHAT IS THE EXCHANGE/REFUND PERIOD?
We will provide the exchange/refund period within (30) days of the date that you receive your hair if your returned items is in original condition.
3. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because our will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.
4. MAY I RETURN MY ALTERYOU HAIR WITHOUT CONTACT YOU?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5. WHEN WILL I RECEIVE MY EXCHANED ITEM OR MY REFUND?
RETURN FOR EXCHANGE
An exchange will be provided after we have received, inspected and confirmed the returned item. Exchanged Product will be shipped to you within 3 working days
RETURN FOR REFUND
A refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
Besides, if you just don't want the item and want a refund, please also contact us within 30 days after you receipt it, and you will be charged up to 10% restocking fee. (this is withheld from refund)
6. HOW MAY I CONTACT YOU?
You may contact us by e-mail at firstname.lastname@example.org. We always guarantee a response within 24 hours and will be happy to help you!
!!!PS:Custom made orders can't be exchanged and returned except for our mistakes.
IF YOU HAVE ANY OTHER QUESTIONS, BE FREE TO E-MAIL US AT email@example.com . WE'RE HERE TO HELP!
We accept the following payment methods:
PayPal, MasterCard, Visa Credit Card, American Express, Discover
Payment of PayPal:
1. You have your PayPal account, then choose the PayPal to complete the payment directly
2. If you want to use the PayPal payment, but you don’t have one PayPal account, please register one first.
Note: Choose the PayPal payment, you can choose your country currency, we accept all the currency.
Payment Of Credit Card:
1. You click credit card directly, you will be redirected to the PayPal website, then choose the payment method again, and fill in your card information to complete the payment.
2. You click the PayPal & Credit, you will be redirected to the PayPal website, the one is PayPal payment, the other one is Pay with Debit or Credit Card payment. Choose one to complete the payment.
Note: Your credit card will be charged upon placement of your order.
Please don’t use “e-check” payment, this payment states is “uncleared”, this shows we don’t receive your payment now, we can’t arrange the shipment for you.
We will wait the states change to “cleared”, we receive the payment, we will arrange the shipment, usually this takes 4-5 days.
We will check our PayPal account, when we confirm to receive the payment, we will arrange the shipment. Orders are subject to verification and acceptance prior to shipping.
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest leve.
A.The time frame of an order delivery is divided into two parts:
- Processing time:The processing time is the time we need to process your shipment after we receive your order and physically dispatch it. It is usually 1 business day.Please note that the processing time may be longer if your personal shipping info is wrong, or your address undeliverable, or other unexpected issues come up. In that case, we will contact you within 24 hours.
America 3-5 working days Canada 3-5 working days Europe 3-7 working days Australia 3-7 working days Africa 7-10 working days
Shipping to worldwide. In order for you to receive your items quickly, Logistics will be selected according to the actual situation at the time，
We guarantee that we will make the most beneficial choice for our customers
If your order is urgent, pls contact us directly or leave comment on your order.
|FR, DE,etc.(See more at CHECK OUT page)||
Free or $20.00
|South Africa,etc. (See more at CHECK OUT page)||$10.00 or $15.00|
Note: Affected by Covid-19, there will be some delay on the delivery.
Note: Express doesn’t accept any PO. box address.
Please ensure your address is correct, changing address after leaving factory will cause extra fees which should be born by buyer.Your understanding and patience are much appreciated. We will keep tracking the shipping status. If you have any other concerns, just let us know.
If your order is urgent, pls contact us directly firstname.lastname@example.org, Whatsapp: +86 185 6730 3150, or leave a note on your order.
Order And Shipping
Q:How do I pay for an order?
A: To pay for your order on store, follow the steps below:
1) Select the order and click the "Pay Now" button, or choose add to cart, than go to the checkout page.
2) Choose payment method on the checkout page
Q: What types of payment do you accept?
A: We accept the following payment methods:
Paypal, any credit cards that can connect to pay with paypal, Western Union. We firstly recommend you use Paypal.
Q: When will you ship the hair and How long is the shipping?
A: Generally, we will despatch your order the other day since the date you placed the order. shipping to USA usually take 3-5 working days, to Europe 4-6 working days, Usually we shipping the product with 24 hours, Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. However, we may need to wait for 2 or 3 days for the stock at times, thus the delivery will be delayed for 2 or 3days.Shipment is proceeded by Fedex/DHL. Kindly note below:P.O Box is not acceptable.
Q: Is there any custom duties?
A: Custom duties depends on your country custom policy, we usually put low value on the invoice to avoid the potential tax. You can also tell us the value you want to declare when you place order.
Q: Does guarantee delivery time?
A: Because the post office handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive. We suggest you to make orders 5 days in advance thus you will have sufficient time for shipping.
Q: What if my order delivery was delayed?
A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
Q: How many bundles do I need?
A: Normally 3-4 bundles are enough for a full head, if the length reaches 20 inch, I suggest you can order 4 bundles. Or you can also combine a closure or frontal to make a full head.
Q: Does the hair have a bad smell?
A: Promise no corn-chip chemical smell. Our hair is 100% chemical-free. We not only care about beauty but also our customer’s health! But we do cowash the hair in production process, so it may have a little shampoo smell.
Q: Can the hair be colored or bleached?
A: Yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.
Q: Will the hair be shedding or tangle?
A: Shedding: A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized.
B: Tangle: Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil & dirt build-up, salt water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo & conditioner to wash hair twice a week.
Q: What type of hair care products should I use?
A: Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place, but make sure to wash your hair and not leave in these products in for a long time. Recommended every day use: Olive Oil Hair Polisher.